Try the email addresses you use most often – the system will let you know if it recognizes your account. If you’re still having trouble, contact our support team and we’ll help you locate your account information. You can also visit your account settings now to confirm which email address is registered.

No, your account and preferences will be preserved! These will carry over seamlessly when you log in with the same email address you currently use for NESN 360.

Double-check that you’re entering the email exactly as you registered it, including any periods or numbers. If you’re still having trouble, try your other commonly used email addresses, or contact our support team for assistance.

Once you have the new app, simply enter your existing account email and use the passcode or link sent to your email to sign in and verify your account. If you’re a cable TV provider user, you’ll need to reauthenticate with your TV provider credentials.

Most devices should update automatically after we launch the new app. If your device doesn’t update automatically, make sure you have enough storage space and are connected to WiFi. Then go to your device’s app store, search for “NESN 360,” and tap “Update.” If you’re still having trouble, try restarting your device and attempting the update again.

Contact our support team with your specific device model and we’ll help determine if your device meets the requirements for the new app and discuss any available alternatives.

Check that you have a stable internet connection and sufficient storage space on your device. Try restarting your device and attempting the download again. If issues persist, our support team is here to help troubleshoot.

The new NESN 360 app supports iOS, Android, Apple TV, Amazon Fire TV, Roku, Google TV, and web browsers. We’re also working on adding support for more devices. If you have questions about a specific device model, feel free to contact our support team.

Search for “NESN 360” in your device’s app store. If it’s not appearing, this may indicate a device compatibility issue – contact our support team and they can help determine the best solution for your situation.

Absolutely! You’ll continue to have access to all your favorite content including Red Sox games, Bruins games, NESN originals, college sports, and all other NESN 360 programming.

The new app offers instant access to live games as soon as you open it, a simplified password-free login system, improved content discovery to help you find shows and games you’ll love, and expanded Smart TV support coming soon.

4K streaming quality will continue to be available for compatible devices and in the new app, can be found under the Related Videos section during home games.

On iPhone picture-in-picture, the app will now save your place if you lock your phone, ensuring you don’t miss any action and can pick up where you left off.

If you normally watch NESN 360 in the New England market, you can still use your travel rights during the app transition. Your 30-day travel balance will be carried over to the new app.

You can still update after we launch the new app! However, you won’t be able to watch any NESN 360 content until you complete the update, so we recommend updating as soon as possible to avoid missing any games.

There’s no hard cutoff date for updating, but the old app will stop working when we launch the new version. You’ll need to update to the new app to continue enjoying NESN 360 content.

You won’t be able to access any NESN 360 content – including live games – until you update to the new app and complete the simple login process.

No, the current NESN 360 app will stop working when we launch the improved version. You’ll need to update to continue watching games and content.

Try restarting your device first, then uninstall and reinstall the NESN 360 app. If you’re still experiencing issues, contact our support team with details about your device and the specific problems you’re encountering.

Our support team is ready to help with any questions or issues during the transition. You can reach us here via phone or email.

Make note of the exact error message you’re seeing and contact our support team. They can help troubleshoot specific issues and get you back to watching your favorite content quickly.